Module Guide – Working Collaboratively

Suggested essay plan




  1. Start your assignment with an introduction which overviews the content of Element 1.


Main body


  1. The intro should be followed by an outline of the kind of organisation you work for.
  2. In the following paragraph, put forward your project scenario explaining how it would benefit your service users
  3. In the paragraphs which follow, you are expected to demonstrate an understanding of theoretical principles of collaborative practice throughout.
  4. Address Assessment Criteria 3;5;6;7;
  5. Include a conclusion which sums up the key points mentioned.
  6. Include your email/ letter; poster and your table of challenges in your appendix.




  1. Start your assignment with an introduction which overviews the content of Element 2.


Main body


  1. Introduce your protocol and explain its relevance to the organisation you work for and its impact on service users.
  2. Explain the rationale and impact of your chosen protocol on your service users
  3. Identify the legislation /guidelines relating to your protocol and the driver underpinning the legislation/guidelines.
  4. Tackle Assessment Criteria 3 – evidence based practice in your workplace
  5. Tackle Assessment Criteria 7 – governance in the context of your workplace
  6. Tackle Assessment Criteria 8 – the strategies used to monitor the effectiveness of your chosen protocol
  7. A    Conclusion which sums up the key points mentioned.




Please read the set question carefully.

  1. You are only meant to select one project
  2. Follow the suggested essay plan. (see attached)
  3. Make sure your discussion is underpinned by the relevant theory – specifically the principles of collaborative practice
  4. An explanation of the contribution made by each group member (not team) needs to be relevant to his/her relevant profession.
  5. Your discussion about risk management should also be relevant to the project scenario. Avoid general discussions – though your Risk Management table has some value.

Try not to address just one criterion disproportionately.

Element 1 is expected to be focused on your project proposal from start to finish.   Avoid straying away from this focus.

Module Guide – Working Collaboratively



Dear Student,


Welcome to the module Working Collaboratively. This guide has been constructed to give you important information on the module, assessment and module-related rules and regulations. This module has been designed to help you understand the importance of collaborative practice and being an effective member of the team. It relates to other modules on the course including Work Based Project 2.


This module is assessed by a portfolio and a copy of the assignment criteria and marking scheme can be found later on in this document. This mode of assessment has been chosen because it enables you to demonstrate a variety of skills within different elements of the portfolio, including appendix items to highlight the more practical aspects of collaboration and service improvement. You will be given feedback on your assessment, as part of our commitment to support your learning, and it is important you are able to use this feedback to support your academic development. Feedback takes many forms including formative feedback on draft work, and feedback during email dialogue. It is important that you make the most of the feedback you receive and ensure you are able to act on the support and suggestions given. If you are unsure on how to make the most of your feedback from this module, please contact me.


Having read the guidance that follows on the next pages and if you have any questions, please contact me and I will be happy to clarify. Finally, may I wish you every success on this module and I look forward to working with you.




Introduction to the Module

The purpose of this module is to enable you to become aware of the importance of multi-professional and inter-professional team working, operating in a collaborative way and being an effective member of the team. Your learning will provide you with an introduction to the relevant collaborative concepts and will give you the opportunity to consider these principles in relation to your own practice; including working in teams, communication skills, and assessment and prioritising of tasks that impact on service delivery. Collaboration with relevant professionals and agencies is emphasised and recognition of professional role and responsibilities is developed. This module also incorporates service user and carer perspectives and provides the theoretical knowledge to enable you to consider the collaborative process in relation to practice. You will be encouraged to utilise literature and published research that has been specifically written around implications for practice.


Whilst your study of this module will involve research of the theoretical principles of collaborative working, it is really important that you are able to apply these principles in practice. For this reason there are a number of online activities which will require you to post pieces work in the virtual learning environment and for you to share ideas with each other. These online activities are part of the module assessment and they will be clearly identified in the learning materials.



As an online distance learning student there is no requirement to attend the university. However, in accordance with the Student Charter, you are expected to take an active part in all your studies, which as an online distance learning student includes participation in online discussions in ilearn, as well as maintaining regular weekly communication with the Module Tutor. You are advised to login to ilearn (preferably daily) since this is in effect your ‘classroom’. You will be expected to participate in online activities within the discussion area; comprising a combination of socialisation activities to help you to virtually ‘meet’ your fellow students, but also a number of activities providing opportunities to enhance your learning. PLEASE NOTE this module includes online collaborative activities within the ilearn discussion area – these activities are included in the module assessment and you are therefore required to participate.


Study materials can be found in the Content section of ilearn (accessed using your personal login) and are provided in Learning Units 1-3. You should work through these in numerical order, using the Module Timetable as a guide to help you plan and manage your time. Additional resources are available in the Documents section of ilearn and you will be directed to these via activities in the Learning Units. These Learning Units will guide you through a programme of study, however, they do not provide all the information you need to study this module and you MUST research the subjects yourself. Failure to do so may result in failure of this module.


In Learning Units 1-3 you will find a variety of activities. These activities fall into two categories and will be coded in the Learning Units as follows:

Formative Activities: these activities are designed to provide a framework for your study of the module, but they do not directly form part of the assessment. However, working through them does contribute to your performance in the assessment by improving your knowledge and enhancing your understanding so that you are more likely to succeed in the assignment, which is the summative assessment. Activities vary in structure and length but many revolve around the making of notes and it is therefore sensible to keep a careful record of any activities you undertake. How you organise your notes is entirely your choice but remember it is important that you are able to access the information they hold. It is also a good idea to ensure that any quotations or notes taken from a textbook or journal article are properly referenced using the Harvard system.


Online Activities: these activities are specifically designed to help you compile pieces of work for inclusion in your assignment. Your participation is therefore essential. The online activities will be clearly identified in the Learning Units with this symbol. Each of these activities will require you to upload an item of work to the discussion area and contribute to a discussion within specific timeframes; all of which are identified on the module timetable and in the Learning Units.

Towards the end of this module guide you will find a list of books that you may find useful, as well as e-books and journals that can be accessed via the university digital library. There are many other good sources of information available and you should investigate what is available to you locally; including your organisation’s procedures and protocols. When citing local procedures it is essential that you do not breach the confidentiality of your organisation and your module tutor will be able to advise you how to anonymise such documents in your assignments. You should ensure that any sources of information you use are reliable and it is a good idea to consult several sources on a particular subject to compare and contrast what differing authors have to say. We strongly advise you not to overuse internet sites as they are often not peer reviewed, which means that anyone can write anything they like regardless of whether it is true or not! For this reason we advise you to stick to the websites of official journals, societies and professional bodies or government organisations. The resource list we have included in this module guide is not exhaustive; new books are coming onto the market all the time so do look out for authors with a new approach.


Tutorial support is available via email, or ilearn. Tutorials can be arranged at a mutually convenient time by contacting the module tutor by email. You are strongly encouraged to take the opportunity offered by a tutorial. In addition to this you should maintain regular contact with the module tutor via email or ilearn; building a rapport with the academic staff and with your peers will help you overcome any feeling, common with distance learners, that you are an isolated student.


You are strongly advised to submit draft work to the module tutor. Your module tutor will provide you with detailed direction on how to improve your work. Read any feedback carefully and act on the advice given. If you do not understand how to implement the advice given by the module tutor, then you MUST ask! This will enable you to improve.


You may email ONE draft of each element of the portfolio, to the module tutor. The module timetable identifies the deadline for the submission of draft work.



You will find a module timetable on ilearn. You may download the timetable to your own PC and adapt it to meet your own needs. You need to be able to plan and manage your own study timetable to suit your personal and work commitments, and giving consideration for other modules studied during this trimester. Please note the timescales and deadlines for participation in online activities.


Learning Outcomes

This module is taught on the basis of the learning outcomes published below.  The learning outcomes are statements of what you should have learnt by the time you come to the end of the module.  To successfully complete the module, that is to pass it, you will need to demonstrate that you have met all of the learning outcomes.  The assessment task for the module is designed to help you do this.


Learning Outcomes
On successful completion of this module the student will be expected to be able to:
Knowledge and understanding 1.    Show understanding of how multi-agency working contributes to the wellbeing of both the patient/service user and their carers.


2.    Identify the factors to be considered when managing risk in practice.


3.    Discuss the importance of operating in a collaborative way and being an effective member of the team.

Intellectual, practical, affective & transferable skills 4.    Understand their professional role and responsibilities in ensuring effective multi-professional and inter-professional team working.


5.    Describe the health and social care worker’s role and responsibility in ensuring effective collaboration in practice.


6.    Discuss the importance of effective clinical governance as a basis for effective evidence based practice.


These learning outcomes (LOs) can be understood in the following ways:


LO1: Demonstrate that you know how the different health agencies work together, combining their skills for the benefit of the patient/service user and carers in your workplace.


LO2: Describe the stages of the risk management process and understand how these can be implemented in your workplace.


LO3: Discuss how important it is that people work together towards common goals and that each individual contributes productively to the team.


LO4: You will understand the impact of your own role and responsibilities on the effectiveness of collaborative activities within the work place.


LO5: You will be able to describe how healthcare personnel can impact on the effectiveness of collaborative activities.


LO6: Discuss the range of activities, including the use of an evidence based approach, involved in maintaining and improving care delivery and the impact on your workplace.



All forms of assessment must be submitted by the published deadline which is detailed on ilearn.  It is your responsibility to know when work is due to be submitted – ignorance of the deadline date will not be accepted as a reason for late or non-submission.


Assessment Type:    Portfolio (see further details below)


Word Limit:                5000 words (see further details below)


Submission Date:     See timetable on ilearn


Unratified results:     20 working days from submission deadline


All student work is submitted via Turnitin GradeMark®.  Any late work submitted will NOT be accepted and a mark of zero will be awarded for the assessment task in question. Any work submitted to the wrong section of Turnitin GradeMark will ALSO be seen as a non-submission and be given a mark of zero.

You are requested to keep a copy of your work.


To check your draft (formative) assignment there will be a class section called ‘Check Originality Report’ (COR) set up in your Turnitin account. You will be able to submit to the Check Originality Report section as many times as you wish and it will be available throughout your studies. This resource is also a useful tool to share with your module leader or tutor because you can download your originality report as a PDF file and email it to your tutor when discussing your work.


On the module page on ilearn is the start date, the due date and time for your assignment. Please remember that you must submit your assignment before the cut off time on your due date, leaving submission to the last minute is not recommended.


If you upload your draft work by mistake this will not be removed, and recorded as a fail. This is not subject to mitigation or academic appeal.


If you are not successful in your first attempt and are required to resubmit, any subsequent submissions are also to be electronically submitted via Turnitin GradeMark and a new assignment submission date will be advised.




Guidelines for Assessment

Assessment of this module is made by a PORTFOLIO which MUST demonstrate evidence of your achievement of the learning outcomes for the module. The portfolio MUST incorporate appropriate references, utilising the Harvard system of referencing, according to the universities guidelines on citation and referencing.


In presenting your work for assessment you must be sure that you have addressed all of the learning outcomes of the module and the assessment criteria, since your submission will be marked against these. The assessment criteria for the portfolio are detailed below. Understanding the assessment criteria is essential to your achieving optimum marks, so if you are unclear about any of this information YOU MUST contact your MODULE TUTOR IMMEDIATELY.

  • What is a portfolio?

A portfolio is a means of recording your achievements and reflects a range of knowledge, skills and experiences within the different elements. The aim of the portfolio is that it helps you to demonstrate achievement of the learning outcomes either within a single element, or by a combination of both elements.

  • The portfolio includes TWO compulsory elements which when put together will comprise the portfolio. The two compulsory elements are:
  • Email/letter, poster and table – these are part of the online activities in Learning Unit 2 and must be included as appendices


The following information provides details about elements 1 and 2 of the portfolio. Read this information carefully. If there is anything you do not understand, you MUST ask the module tutor.

ELEMENT 1: LEARNING INCIDENT ANALYSIS (this element will enable you to demonstrate your achievement of LO1, LO2, LO3, LO4 and LO5.)

The maximum word count for element 1 is 2500 words.


This element of your portfolio is based upon a scenario which is presented to you below, but which you should apply to a specific situation in your own work environment.



You have been asked to set up and coordinate a working group which will be responsible for planning the introduction of a new service. This group will include a range of personnel who you consider to be appropriate and who will work collaboratively to ensure this new project is introduced successfully. The group will include as a minimum: professional staff, administrative and support staff and service users/carers.


You need to contextualise this new service and the working group to your own area of practice and you therefore need to choose a scenario which is applicable to your workplace. Here are some examples which you may find helpful in giving you some ideas:


Example 1:

You work in a GP surgery and patient feedback has shown there is a need to introduce a new service eg: a teenager drop-in clinic, a support group for stroke patients and their carers, a smoking cessation support group, a parenting support group, Saturday or evening appointments.


Example 2:

There is a need to increase the capacity in the workload of your team, but with the same level of staffing. This increase in capacity can be achieved by reviewing the current method of processing referrals.


Example 3:

Your department or organisation has noticed an increase in the number of non attendances and needs to introduce a strategy for managing this eg: texting reminders to patients, telephone clinics as an alternative to attendance.


Example 4:

Your department has to extend the ‘normal’ working day in order to increase throughput to meet targets. As a result of budget cuts you are unable to recruit bank or agency staff and therefore need to look at a variety of ways of introducing new shift patterns.


Once you have chosen your scenario and agreed it with the module tutor, Learning Unit 2 will guide you through a series of activities which are designed to take you through the process for bringing your fictitious working party together, and furthermore, will help you to create element 1 of your portfolio and the appendix items. These activities are therefore an essential aspect of your study of the module and, if you engage in them fully, should help to create a positive learning experience for all students. Timescales and deadlines have been applied to each of the online activities; this is to help you with time management and also to help ensure that students work collaboratively by giving suggestions and feedback about each other’s fictitious working party. Please do not contribute postings to these online activities before the timescales identified because this might apply undue pressure to other students. The timescales and deadlines for all online activities have been included on the module timetable and in Learning Unit 2.


To complete element 1 you must address the following criteria:

  1. Apply the scenario to a situation applicable to your work area. You must discuss and agree your ideas with the module tutor.
  2. Explain how the improved service in your scenario will benefit service users.
  3. Explain your rationale for choosing the members of your working group.
  4. Demonstrate your understanding of the theoretical principles of collaborative practice and their application to the working group in your scenario.
  5. Describe how you will ensure each member of the working party is able to make a positive contribution to the group.
  6. Identify the risk factors relevant to your chosen scenario and explain how they will be managed or minimised.
  7. Explain the impact of your role on the effectiveness of the working group.
  8. Support your work with references.
  9. Include the email/letter, poster and table you compose in Learning Unit 2 as appendix items.
  10. Include the word count used for element 1.



ELEMENT 2: REFLECTION ON EVIDENCE BASED LITERATURE (this element of assessment will enable you to demonstrate your achievement of LO1 and LO6).

The maximum word count for element 2 is 2500 words.


For this element of the portfolio you will reflect upon the role of evidence based literature on your work environment. You will need to choose a specific protocol relevant to your area of practice for this element.


Examples might include local protocols or procedures which govern the following activities:

  • Multi disciplinary team meetings eg: for cancer patient pathways
  • Accident/incident reporting
  • Customer care services
  • Referral or appointment processes
  • Issuing prescribed medicines to patients
  • Reporting non-accidental injuries


To complete element 2 you must address the following criteria:

  1. You must discuss and agree your ideas for your chosen protocol with the Module Leader.
  2. Explain your rationale for your choice of protocol.
  3. Explain what is meant by ‘evidence based practice’ within the context of your workplace.
  4. Identify legislation/guidelines which directly relate to your chosen protocol.
  5. Explain the reason(s) why this legislation/guidance needed to be in place.
  6. Consider the impact of this protocol on service users.
  7. Explain what is meant by ‘governance’ within the context of your workplace.
  8. Describe the strategies used to monitor the effectiveness of your chosen protocol.
  9. Use references to support your work.
  10. Include the word count used for element 2.

Presentation of your assignment

The assignment MUST be presented as ONE PIECE of work and not as separate files/documents. The assignment must be word-processed with double line spacing. The font size should be 10 –12 pt. Ensure that your SID number, and your STU number, NOT your name, is the only identification on the submission. The SID number, STU number and module code should appear on every page of the assignment in a header/footer.


The word count you have used should be clearly typed at the end of EACH element.

A written assignment must not exceed the maximum word limit set for that assignment. When a written assignment is marked, the excessive use of words beyond the stated word limit is reflected in the academic judgement of the piece of work which results in a lower mark being awarded for the piece of work.

In determining the text to be included within the maximum word limit, the following items are excluded:

  • Abstracts;
  • Indented quotations (of not more than 50 words);
  • Tables;
  • Figures;
  • Diagrams;
  • Footnotes/endnotes used for reference purposes and kept within reasonable limits;
  • List of references and/or bibliography;
  • Appendices.


Ensure that you have respected confidentiality and anonymity and have not identified your place of work, any member of staff or service users.


Your completed portfolio assignment will take the following structure:

  • A title page that states the title of the module, the module code and your SID number and STU number.
  • A contents page with an effective indexing system. A logical order is essential since this will assist the reader in navigating your portfolio.
  • Element 1; to demonstrate your achievement of learning outcomes 1, 2, 3, 4 and 5.
  • Element 2; to demonstrate your achievement of learning outcomes 1 and 6.
  • A reference list which includes resources that are current, comply with the Harvard style, and are consistently recorded according to University policies.
  • Appendices which will include the email/letter, poster and table you composed for the online activities in Learning Unit 2). Other appendix items may be included if they help you to demonstrate your achievement of the learning outcomes.



Learning Resources

A number of resources are easily available to you to support your studies on this module, these include:

Recommended Reading, Research and Internet Resources


E-Books available through the digital library Notes
Bushe, G,R., 2010. Clear Leadership: Sustaining Real Collaboration and Partnership at Work. [e-book] Boston: Davies-Black. Available through: Anglia Ruskin University Library <> This book explores aspects of leadership to facilitate collaborative practice. It is a very readable text with interesting scenarios.
Carson, D., & Bain, A., 2008. Professional Risk and Working with People: Decision Making in Health, Social Care and Criminal Justice. [e-book] London: Jessica Kingsley Publishers. Available through: Anglia Ruskin University Library <> This book looks at how to analyse, assess and manage risk and offers practical solutions.
Cartwright, T., 2004. Developing your intuition: a guide to reflective practice. [e-book] Greensboro: Centre for Creative Leadership. Available through: Anglia Ruskin University Library <> A useful text providing tips on reflection to aid leadership.
Jasper, M., & Mansour, J., eds., 2005. Effective Healthcare Leadership. [e-book] Oxford: Blackwell. Available through: Anglia Ruskin University Library <> This book looks specifically at the content and processes of leadership in the NHS. Real case scenarios and the problem solving strategies that were used are presented. Ch. 5 explains clinical governance very clearly.
Meads, G., 2005. The Case for Interprofessional Collaboration in Health and Social Care. [e-book]. Oxford: Blackwell. Available through: Anglia Ruskin University Library <> A very easy to read text that covers the main concepts and practices of collaborative working.
Websites Notes
Department of Health A key website for keeping up-to date with government initiatives and policies in relation to health and social care delivery in the United Kingdom
Institute for Healthcare Improvement This is an American website that has an archive of really useful broadcasts debating issues which are equally topical in UK health and social care.
National Institute for Health and Care Excellence Key website for national guidelines in relation to health and social care delivery in Britain



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